Town of Plainfield Employee Helpdesk

Password Policy Change - 01/05/2026

Starting January 5, 2026, the Town of Plainfield will introduce new minimum password standards to improve security while offering more flexibility. Users will be able to choose between two options: a 12-character minimum password that updates every 90 days, or a 20-character minimum password that changes annually.

For full details and to learn how to choose which Password Policy you would like implemented on your account, please visit the Town Intranet.

    NOW MORE THAN JUST TICKETS!

    Our Knowledge Base has helpdesk articles that help solve many common issues that you see daily without a ticket. We update the Knowledge Base as common problems arise to minimize the time it takes to get you back up and working.

    Do you have an IT emergency (network outage, database/server down, citizens incapable of performing vital tasks, etc.) that needs to be addressed immediately? Please dial our Helpdesk Hotline at (317) 754 5507 or x209 to get with the next available technician.

    Need to get ahold of a specific IT Team member? Visit our IT Staff Directory for a list of different ways to contact one of us directly.

      Password Reset

      If you know your password, please see the Password Reset (townofplainfield.com) KB article.

      If you do not know your password and require a reset or an account unlocked for an IT-supported service between the hours of M-F, 8 AM – 10 PM or weekends, 8 AM – 7 PM, please dial (317) 754 5507 or x209. 

      IT-supported services with password resets are:
      • E-mail
      • Computer
      • Kronos (account unlock only, will reset password as part of the process)
      • Munis (HCCC Only)

      If you do not see your service listed, either there is a self-help password reset option, or the Town of Plainfield does not handle password resets for it. If you call outside of those hours, you may be asked to wait until regular password reset hours or submit a ticket, and someone will get with you when they are available.

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