Forgotten Password

If you DO NOT REMEMBER your password, please submit a ticket with IT and someone will create a temporary password. Once this is done, please return to this page for directions on how to reset your password.

Password Change in Office 365

You should NEVER attempt to change your password directly within Office 365. If you are using Office 365 to change your password, you must logout and follow the instructions for "Remotely With Town Owned Device & VPN".

On Town Owned Device & on Town Network

If you have not logged in and your password has expired, it will ask you to change your password on your next login

1. Press CTRL + ALT + DELETE on your keyboard
   
2. Choose "Change a Password"
   
3. Type in your current/old password
   
4. Underneath that, type in a new password
   
1. Follow the rules in the article attachment listed under your chosen password policy on page 3, section IV-D-1
   
2. If you get an error, please try a different password (even if it follows the listed rules)
5. Enter your new password again to confirm
   
6. Click the arrow next to where you typed in your new password the second time
   
7. If you get an error, please try a different password (even if it follows the above rules)
   

1. Go to https://portal.office.com/
   
2. Enter your e-mail address
   
3. Enter
   
1. This will take you to either the TOP or HCCC ADFS Login Page, depending on your domain
4. Choose "Change your password here"
   
5. Re-enter your e-mail address, followed by your current/temporary password in the Old Password field
   
1. If you don't know/remember your existing password, please inform IT
   
6. Create a new password in the New Password field
   
1. Follow the rules in the article attachment listed under your chosen password policy on page 3, section IV-D-1
2. If you get an error, please try a different password (even if it follows the listed rules)
   
7. Confirm new password
   
8. After resetting, type in your username and new password on the login screen
   
9. Accept all options except noted below
   
1. It may ask you to set a timezone
   
1. Only choose (UTC-05:00) Eastern Time (US & Canada)
   
2. DO NOT CHOOSE "INDIANA" TIME
   
10. Once you see the Office 365 Portal page, feel free to exit out of the browser
    
11. On the computer you are working on, open the Palo Alto GlobalProtect VPN and connect (if not already connected)
    
12. On the computer, lock the screen
    
1. There are two ways to do this
   
1. Easiest - Press Windows Key + L on your keyboard
   
2. Alternative - Start Menu
   
1. Open Start Menu
   
2. Click the outline of a person on the left side
   
3. Lock
   
13. Log back on to the computer with the new password
    
1. You will need to Disconnect and Reconnect the VPN if it is still open
   

Remotely From Town Owned Cell Phone, Non-Town Owned Device, OR Shared Computer at Work

Follow the steps for Remotely With Town Owned Device & VPN through Step 10