Wi-Fi connection fails
These instructions are for disconnecting and removing Wi-Fi credentials. Refer to Disconnect from a Wi-Fi Network to disconnect only.
- From the Windows desktop, navigate: Start > Settings icon
> Network & Internet
- Utilize the touchscreen (if available) or mouse to select on-screen options
- Tap or click Wi-Fi, then tap or click Manage known networks
- If not available, refer to Microsoft's Manage wireless network profiles article and follow the instructions for "Show all wireless profiles on the PC" and "Delete a profile"
- Tap or click the appropriate Wi-Fi network name
- Tap or click Forget
- Try to reconnect to the Wi-Fi Network
> Settings icon 