General
Microsoft Teams - Meeting setup for Town Halls
In order to create a "Town Hall" meeting (whether for Public Meetings or not), you must contact IT to have your permissions updated. All Public Meetings should be created using the Virtual Board Meetings account. Creating the meeting: Open Microsoft ...
Using the Online Archive Feature in Outlook 365
Purpose This document outlines the steps for accessing and managing the Online Archive feature in Outlook 365, which helps users organize, declutter, and retain emails for compliance and storage optimization. Procedure Access the Online Archive ...
1Password - Adding Browsers or Devices to Your Account
IMPORTANT NOTE: If you ever are prompted for codes at a time where you were not attempting to add a device or browser, CONTACT THE IT HELPDESK IMMEDIATELY! Issue User is trying to add an additional browser/extension/device and is having issues ...
Xerox Versalink C400/405 Drum Cleaning Procedure
Error in Prints: If you get black streaks or lines down the page or vertical blank lines down the page when printing, please try this troubleshooting step before contacting IBS. Open the door panel on the right side of the printer Pull out Toner ...
Missing emails or meeting invites
If you are having issues with receiving emails and the emails not showing up in your inbox, turning off Cached Exchange Mode can help resolve this issue. Please follow the steps below. If you are still having issues after changing the setting, please ...
Clear Cache and Cookies in Chrome, Edge, Firefox, and Safari
For browsers on Windows computers, regardless of which browser you're using, you can quickly clear browsing data by holding Ctrl + Shift + Delete. For browser-specific information, please take a look below. For browsers on Apple / Mac OS computers, ...
WIFI Hotspot on iOS
Set Up Source - How to set up a Personal Hotspot on your iPhone or iPad - Apple Support Initial Go to Settings > Cellular > Personal Hotspot or Settings > Personal Hotspot. Tap the slider next to Allow Others to Join. You can change the Wi-Fi ...
Fix No Audio
Initial Steps Go to the control panel and open the Sound app. Locate “Speakers” on the Playback tab. Right click on speakers and click enable. Click on the speaker icon in the taskbar and choose the speakers you are trying to use. The "Realtek" ...
Clear Cache and Cookies in Chrome, Edge, Firefox, and Safari
For browsers on Windows computers, regardless of which browser you're using, you can quickly clear browsing data by holding Ctrl + Shift + Delete. For browser-specific information, please take a look below. For browsers on Apple / Mac OS computers, ...
How to share Wi-Fi Password from Apple Device
Requirements Unlock both devices. Both devices should be running the latest OS version. Turn on Wi-Fi and Bluetooth on both devices. Switch off the Personal hotspot. Sign in both devices to iCloud using Apple ID. ***IMPORTANT*** Ensure both you and ...
How to share Wi-Fi Password from Apple Device
Requirements Unlock both devices. Both devices should be running the latest OS version. Turn on Wi-Fi and Bluetooth on both devices. Switch off the Personal hotspot. Sign in both devices to iCloud using Apple ID. ***IMPORTANT*** Ensure both you and ...
Share your Microsoft 365 calendar with others
This article covers how to share and how to open a shared calendar Sharing with people directly From your Calendar folder, on the Home menu, select Share Calendar. Choose the calendar you want to share from the drop-down menu. In the Calendar ...
Adding/Deleting Members to an Outlook Distribution List
Please note that you must be an owner of an Outlook Distribution List to modify its members Open the Outlook desktop application. Go to the Home tab and select Address Book. In the Address Book window, click the All Distribution Lists. In the Search ...
Adding/Removing members to Groups in Outlook365
Add members to a group Open Outlook for Windows. Under Groups in the left folder pane, select your group. On the Groups ribbon, select Add Members . In the Add Members box, search for people within your organization either by their full name or email ...
Using Filezilla
There is a difference between an SFTP and an FTPS site. Please make sure to check which one you are told to connect to. Setup SFTP connection File > Site Manager Click "New Site" near the bottom and name the site (eg. Plainfield SFTP) On the right: ...
Outlook Contacts to iCloud
How do I save my Outlook contacts to my iOS contacts app? To save Outlook contacts to your native address book: Go to Device Settings > Contacts and confirm that the 'Default Account' is set to 'iCloud' If you do not see this setting that is OK, the ...
Adobe Acrobat Reader - Custom Stamp
The only file type that you can use in Acrobat Reader is a PDF. If you are using the full version of Acrobat DC, follow this link for a full walkthrough: Add a stamp to a PDF in Adobe Acrobat DC Convert Picture to usable PDF Find the image you want ...
Print to Fax - Xerox VersaLink and AltaLink Printers
THIS WILL ONLY WORK IF YOUR PRINTER ALREADY HAS A FAX LINE CONNECTED TO IT All VersaLink and AltaLink To send a fax from Windows applications: With the desired document or image open in your application, open the Print dialog box. For most software ...
Service Level Agreement
Changes Version 2.0 - June 1, 2023 Added “Citizens incapable of performing vital tasks” and “Non-Mission-critical service totally unavailable” to the Urgency list Updated definition of “Core Hours” to include Saturday and Sunday, and for better ...
Password Reset
If you DO NOT REMEMBER your password, please submit a ticket with IT and someone will create a temporary password. Once this is done, please return to this page for directions on how to reset your password. On Town Owned Device & on Town Network If ...